Business Continuity Management Forum Argentina 2016
BCM - Business Continuity Management, is a comprehensive management process that identifies potential impacts that threaten an organization and offers a framework to provide strength and an effective response to safeguard the interests of the major suppliers, customers and other stakeholders, reputation, brand and value-creating activities. BPM aims to improve the resilience of an organization. By identifying in advance the possible impacts of a wide range of issues that could suddenly compromise the regular operations of the organization, BPM sets priorities to implement robustness for specialists in their respective areas of specialization, such as security, facilities and technologies information.
Strength and Robustness Mecanism
Particularly focused on developing the capacity of comprehensive recovery of the entire organization, the appropriate BCM allows the organization to survive a partial o total eventual loss of its operational capacity, including significant losses of resources such as personnel or machinery.
The resilience of an organization's BCM depends on its management team and staff, its technology and geographic diversification, hence, this resilience must be developed at all levels of the organization.
How does BCM benefit my organization?
The main objective of BCM is to ensure that the organization has a response to major disruptions that
might endanger its survival. This in itself is sufficiently valuable, but also incorporating the BCM in
the daily management can bring other benefits.
Either by statute or by law, some organizations have to incorporate the BCM as part of their corporate governance obligations. An appropriate BCM plan complies with specific obligations and also constitutes a response to specific incidents and creates a "risk awareness" for the organization as a whole. However, the main motivation for establishing a BCM should not focus on the governance issues or legal obligations, but rather add value to an organization and the products and services offered.
Companies that sell to other companies have resorted to BCM as a competitive advantage to achieve new customers and improve margins by incorporating BCM to their customer service policy. An exhaustive review of the activities through the exercises of Impact Assessment and Planning to Business (BIA) can highlight the inefficiencies and priorities that otherwise might have never come to light.
Companies offering products or services know that retaining a customer through a more reliable service is cheaper than trying to recover those customers who had left after a business interruption.